Refund policy

Returns

Returns to our distribution center must be postmarked no later than 30 days after the original purchase date. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods cannot be returned. Additional non-returnable items:
- Gift cards
- Downloadable software products, ebooks , e-magazine & similar goods
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Original invoice must accompany returned merchandise in order for refund to be processed

Please do not send your purchase back to the manufacturer. Mail the completed Return Form (included with your shipment), your original invoice and the merchandise you wish to return to the below address:

CANADIAN & INTERNATIONAL RETURNS:
liveBOHOway
7051 Tamar Mews
Mississauga, ON L5N 3S2
Canada

The customer is responsible for all return shipping and handling costs, as well as duties and/or taxes for International orders.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at livebohoway@gmail.com

Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at livebohoway@gmail.com and send your item to: livebohoway, 7051 Tamar Mews, Mississauga ON l5n3s2, Canada.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Cancellation Requests

You may cancel your order for a refund prior to processing. Note that there is a $5 cancellation fee. We cannot guarantee successful cancellation once the order is processed. For the best success in cancellation, please contact us within 24 hours of placing your order. 

We are unable to cancel, allow edits, or make changes to orders that have already been shipped.

Address Change 

Customers are responsible for entering the right delivery address. An address change is acceptable only if it is made within 48 hours of placing the order. Send us an email at admin@ivebohoway.com with Subject: “Address Change” to initiate the process. You will be notified by email on the updates.

Shipping

To return your product, you should mail your product to: livebohoway, 7051 Tamar Mews, Mississauga ON l5n3s2, Canada 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $100, we recommend you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

We are not responsible for failed delivery due to an incorrect address provided at checkout. If your package tracking states "returned to sender" or "undelivered" please contact us for steps to retrieve/re-send your package. We offer cancellation on these orders with a $5 cancellation fee if and only if the package is returned to sender rather than wrongly delivered. Of course, if this error is corrected prior to shipment there is no fee associated . We recommend to please double check your address.

We always recommend to ship to a permanent address. We are not responsible for packages that end up at the wrong address due to the customer providing a temporary address and a package then not being received in time to retrieve at such address. We recommend to contact the postal service and let them know to return the package to sender or set up a forwarding address if this happens to you. We will offer re-shipment if the parcel arrives back at our warehouse. You may also cancel with a $5 cancellation fee or within 24 hours

Once we ship a package to the address provided by the customer, the package is in the postal service's hands. We will always assist in any complications, however we recommend to contact your local postal service for any issue in delivery to intercept and avoid a package being returned to sender or delivered to the wrong address (for example: incorrect address provided at checkout, package tracking marked as "delivered" but unable to locate your package, etc.). Feel free to contact us in this event via e-mail at info@livebohoway.com and we will help you in any way we can; however, we are not responsible for errors in the post.

We are not responsible for any customs-imposed charges. If these fees are not paid and you do not receive the item because of this, we can not be held responsible.  If we receive the item back at our headquarters, we will notify you and give you a choice to have the item re-shipped or cancelled for a flat $5 fee